Jerry Lau
About Jerry Lau
Jerry Lau is a Senior Support Analyst at OneTrust in London, England, with expertise in Salesforce and Google Tag Manager. He holds a Bachelor's degree in Computer Science and a Bachelor of Science in Mathematics from City, University of London.
Work at OneTrust
Jerry Lau has been employed at OneTrust since 2022, serving as a Senior Support Analyst. In this role, he manages escalations from clients, account managers, and other functional teams. He utilizes the Atlassian Suite, including Jira and Confluence, to facilitate project management and collaboration. His responsibilities include troubleshooting and identifying technical errors related to web technologies such as JavaScript, HTML, CSS, and APIs. Prior to his current position, he worked as a Technical Application Support Engineer at OneTrust from 2021 to 2022.
Education and Expertise
Jerry Lau holds a Bachelor's degree in Computer Science from City, University of London, which he completed from 2017 to 2020. He also earned a Bachelor of Science in Mathematics from the same institution from 2014 to 2016. Additionally, he studied at Havering Sixth Form, where he achieved A-Levels in Mathematics, Accounting, and Chemistry from 2012 to 2014. In 2021, he furthered his education at Jolt.io for one month. His expertise includes using Salesforce and Google Tag Manager, as well as integrating with third-party software.
Professional Background
Before joining OneTrust, Jerry Lau worked as an IT Consultant at BRUCONN LTD for eight months in 2017. He also served as a Student Ambassador at Unitemps from 2018 to 2021, where he gained experience in communication and support roles. His career at OneTrust began as a Technical Application Support Engineer, where he developed skills in technical support and client management before advancing to his current role.
Technical Skills
Jerry Lau has developed a range of technical skills throughout his career. He is proficient in using the Atlassian Suite, including Jira and Confluence, for project management. He has experience with Salesforce and Google Tag Manager, and he integrates various third-party software solutions. His technical capabilities extend to troubleshooting web technologies, including JavaScript, HTML, CSS, and APIs. Additionally, he has exposure to mobile app development for iOS and Android using Swift and Java.
Early Education
Jerry Lau completed his secondary education at Langdon Secondary School, where he achieved his GCSEs from 2007 to 2012. This foundational education provided him with essential skills in various subjects, including mathematics, which he pursued further in his higher education.