Joel Mc Manness
About Joel Mc Manness
Joel Mc Manness is the Director of Customer Success at OneTrust, where he has worked since 2023. He has a background in customer success and managed services, with previous roles at PowerPlan, Inc. and Vanderbilt University.
Current Role at OneTrust
Joel Mc Manness serves as the Director of Customer Success at OneTrust, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients achieve their desired outcomes with OneTrust's products and services. His leadership in this capacity focuses on enhancing customer satisfaction and fostering long-term relationships.
Previous Experience at OneTrust
Prior to his current role, Joel Mc Manness worked at OneTrust as a Senior Manager in both Customer Success and Technical Account Management. He held the Senior Manager, Customer Success position for nine months in 2023 and served as Senior Manager, Technical Account Management from 2021 to 2023. His experience at OneTrust has contributed to his expertise in managing customer relationships and technical support.
Experience at PowerPlan, Inc.
Joel Mc Manness has significant experience at PowerPlan, Inc., where he held various managerial roles. From 2017 to 2020, he worked as Manager of Managed Services for three years. He then transitioned to Director of Managed and Cloud Services for five months in 2021, followed by a year as Senior Manager of Managed Services until 2021. His tenure at PowerPlan focused on service management and operational efficiency.
Educational Background
Joel Mc Manness studied Biomedical/Medical Engineering at Vanderbilt University, where he earned his Bachelor of Engineering degree from 2008 to 2012. He also attended UNSW for 11 months in 2011, furthering his studies in Biomedical/Medical Engineering. His educational background provides a strong foundation for his work in customer success and technical management.
Research Experience
During his time at Vanderbilt University, Joel Mc Manness worked as a Research Assistant from 2010 to 2012. This role involved supporting research projects and contributing to academic studies, enhancing his analytical and problem-solving skills. His research experience complements his professional roles in customer success and technical account management.