Kate Kenny, Lpec
About Kate Kenny, Lpec
Kate Kenny is a Senior Customer Success Manager at OneTrust, where she manages a portfolio of 50 mid-market and enterprise accounts. She has a background in customer success and HR management, with previous roles at Canidium and Colorado State University.
Current Role at OneTrust
Kate Kenny serves as a Senior Customer Success Manager at OneTrust since 2021. In this role, she manages a portfolio of 50 mid-market and enterprise accounts, which contribute to over $1.8 million in annual recurring revenue. Her responsibilities include collaborating with various departments such as professional services, technical support, engineering, and customer success leadership to prioritize and resolve customer tickets. She also hosts regular customer check-ins to assist clients with the OneTrust platform, troubleshoot issues, and identify upsell opportunities.
Previous Experience at Canidium
Before joining OneTrust, Kate Kenny worked at Canidium from 2017 to 2021. Initially, she held the position of HR Manager for three years, where she was involved in various human resources functions. She then transitioned to the role of Customer Success Manager for one year, focusing on enhancing customer satisfaction and retention. Both roles were based in the Fort Collins, Colorado area.
Experience at Colorado State University
Kate Kenny has a background in event planning and coordination from her time at Colorado State University. She worked as a Hiring Coordinator/Event Planner at RamEvents from 2015 to 2016 for nine months. Additionally, she served as a Resident Assistant from 2013 to 2015 for two years, where she contributed to the residential life experience for students.
Education and Academic Background
Kate Kenny earned her Bachelor’s Degree in Communication Studies and International Studies from Colorado State University, completing her studies from 2012 to 2016. This academic background provided her with a strong foundation in communication and global perspectives, which she applies in her professional roles.
Skills and Tools Utilized
In her current and previous roles, Kate Kenny utilizes Salesforce to track customer account information, monitor customer health, and manage renewals. Her proficiency with this tool supports her efforts in customer success and account management, enabling her to deliver effective solutions and maintain strong client relationships.