Kevin Kimm
About Kevin Kimm
Kevin Kimm is a Manager of Customer Success at OneTrust, where he has worked since 2024. He has over ten years of experience in enterprise technical consulting and customer success, having held various roles at leading SaaS organizations.
Current Role at OneTrust
Kevin Kimm currently serves as the Manager of Customer Success at OneTrust, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and retention through effective management strategies. His tenure at OneTrust has included various leadership roles, demonstrating his commitment to improving customer experiences and outcomes.
Previous Experience at OneTrust
Before his current role, Kevin Kimm worked at OneTrust as Team Lead for Customer Success from 2023 to 2024. He also held the position of Team Lead in Technical Account Management from 2021 to 2023. His experience at OneTrust has allowed him to develop expertise in customer engagement and technical support within the SaaS industry.
Professional Background
Kevin Kimm has over ten years of experience in enterprise technical consulting and customer success. Prior to joining OneTrust, he worked at PowerPlan, Inc. in various roles, including Solution Manager and Manager of Managed Services. He also served as a Senior Implementation Consultant at Aptos Retail and held consultancy positions at Manhattan Associates, contributing to his extensive background in the field.
Education and Certifications
Kevin Kimm earned a Bachelor of Science in Engineering (B.S.E) from the University of Michigan College of Engineering, specializing in Industrial and Operations Engineering. He holds several professional certifications, including FIP, CIPP/E, CIPM, GRCP, and GRCA, which reflect his expertise in privacy and compliance within the technology sector.
Specialization and Skills
Kevin Kimm specializes in guiding hypergrowth companies through transformation by enhancing organizational processes and maturation. He is recognized for building high-performing teams and collaborating effectively with stakeholders to improve customer benefits and retention. His approach combines technical knowledge with a strong focus on customer success.