Kieran Appleton
About Kieran Appleton
Kieran Appleton is a Senior Incident & Escalation Manager at OneTrust, with a background in incident management and operational support at SITA spanning over a decade. He has a track record of implementing service improvement initiatives and designing global incident management processes for major organizations.
Work at OneTrust
Kieran Appleton currently serves as the Senior Incident & Escalation Manager at OneTrust, a position he has held since 2022. In this role, he focuses on managing incidents and escalations to ensure efficient resolution and communication within the organization. His responsibilities include developing scalable processes that enhance operational effectiveness and align with industry standards.
Previous Experience at SITA
Kieran Appleton has extensive experience at SITA, where he worked in various roles over a span of 16 years. He began as an Analyst in Customer Application Data Support from 2002 to 2010. He then transitioned to Senior Analyst in Flight Operations Customer Application Support from 2010 to 2018. In his final role at SITA, he served as Major Incident Manager from 2018 to 2022 in London, England.
Incident Management Expertise
During his tenure at SITA, Kieran Appleton designed and implemented global incident and problem management processes for a Forbes 100 company. He streamlined communication channels to ensure that internal stakeholders received timely and accurate information. His work in incident management has contributed to improved operational efficiency and enhanced service delivery.
Continual Service Improvement Initiatives
Kieran Appleton has a strong focus on Continual Service Improvement initiatives. While at SITA, he implemented strategies aimed at enhancing operational efficiency and reducing costs. These initiatives reflect his commitment to improving service quality and operational performance within the organizations he has worked for.