Kim Thu Doan
About Kim Thu Doan
Kim Thu Doan serves as the VP of Global Customer Support at OneTrust, bringing over 15 years of experience in customer-centric roles across various technology companies. Her previous positions include leadership roles at AVEVA, Oracle, and OSIsoft, where she focused on customer success and support.
Current Role at OneTrust
Kim Thu Doan serves as the Vice President of Global Customer Support at OneTrust. She has held this position since 2023 and is based in the San Francisco Bay Area. In this role, she focuses on enhancing customer support strategies and fostering a customer-centric culture within the organization.
Previous Experience at AVEVA
Prior to her current role, Kim Thu Doan worked at AVEVA as the Executive Vice President of Global Customer Success from 2021 to 2023. During her tenure, she was responsible for driving customer success initiatives and ensuring high levels of customer satisfaction across the organization.
Professional Background in Customer Support
Kim Thu Doan has extensive experience in customer support and success roles. She worked at Oracle as a Senior Director of Cloud Product Support for Taleo from 2015 to 2016. Additionally, she held various positions at OSIsoft, including Senior Vice President of Customer Success from 2018 to 2021 and Director of Customer Success from 2016 to 2018.
Education and Expertise
Kim Thu Doan holds a Master of Business Administration (MBA) from Pepperdine Graziadio Business School, where she studied Business Administration and Management from 2021 to 2022. She also earned a Bachelor of Science in Computer Science from the University of California, Davis, from 1989 to 1991. Her educational background supports her extensive career in customer-centric roles.
Commitment to Collaborative Initiatives
Kim Thu Doan is committed to fostering collaborative efforts and executing purpose-driven initiatives that lead to positive impacts. She believes in leveraging the dynamic business ecosystem to drive innovation and expansion, reflecting her dedication to enhancing customer experiences and organizational growth.