Leah La Combe, Lpec
About Leah La Combe, Lpec
Leah La Combe serves as a Senior Customer Success Manager at OneTrust, where she manages a significant portfolio and collaborates with various departments to enhance customer satisfaction. Her extensive background includes roles in sales and customer success across multiple organizations, including Crestline Hotels & Resorts and HEI Hotels & Resorts.
Current Role as Senior Customer Success Manager
Leah La Combe currently serves as a Senior Customer Success Manager at OneTrust, a position she has held since 2023 in Denver, Colorado. In this role, she manages a significant book of business valued at 2.5 million dollars. Leah frequently collaborates with various departments, including Sales, Legal, Engineering, Product, Support, and Professional Services, to enhance customer satisfaction and success. She is responsible for conducting Quarterly Business Reviews to assess customer needs and improve service delivery.
Previous Experience at OneTrust
Leah La Combe has a history with OneTrust, having worked there in multiple capacities. She began as a Business Development Representative from 2020 to 2021, followed by her role as a Customer Success Manager from 2021 to 2023. During her tenure, she managed over 30 strategic accounts within the Ethics Cloud, focusing on compliance goals for various organizations. Leah also played a key role in migrating customers to OneTrust's new platform while servicing them on both legacy and new systems.
Background in Hospitality Sales
Leah has extensive experience in the hospitality industry, having worked at Crestline Hotels & Resorts and HEI Hotels & Resorts. Her roles included Senior Complex Group Sales Manager and Complex Group Sales Manager at various hotel properties in the Greater Chicago Area and Denver. She managed group sales and developed strategies to enhance revenue and customer engagement. Leah's experience in this sector spans from 2016 to 2020, where she focused on building relationships and driving sales.
Education and Academic Background
Leah La Combe earned her Bachelor's degree from Eastern Illinois University, where she studied Communication Studies with a minor in Business Administration from 2009 to 2013. Her academic background has equipped her with essential skills in communication and business, which she applies in her professional roles. Additionally, she participated in a study abroad program in Italy in 2013, further enriching her educational experience.
Early Career Experience
Leah's early career includes various roles that laid the foundation for her professional development. She interned as a Management Trainee at Enterprise Rent-A-Car in 2012 and 2013, gaining valuable insights into management and customer service. She also worked as a Personnel Consultant at Medix Scientific from 2014 to 2015 and held a position as Assistant Manager at Learning Express Toys from 2006 to 2011. These experiences contributed to her skill set in sales, customer relations, and team management.