Ludovic D.
About Ludovic D.
Ludovic D. is the Head of Customer Success International at OneTrust, bringing extensive experience from previous roles at Salesforce and Celonis. He holds a Master's degree in International Business and has a passion for competitive sailing, having co-owned a racing boat that sailed across the Pacific Ocean.
Work at OneTrust
Ludovic D. currently holds the position of Head of Customer Success International at OneTrust. He has been in this role since 2023, contributing to the company's efforts in enhancing customer satisfaction and success on a global scale. His work involves overseeing customer success strategies and ensuring that clients derive maximum value from OneTrust's offerings. This position is hybrid, allowing for a combination of remote and in-office work.
Previous Experience at Salesforce
Ludovic D. has extensive experience at Salesforce, where he worked in various roles from 2012 to 2020. He served as a Customer Success Manager from 2012 to 2015, followed by a position as Director of Customer Success & Graduate Program EMEA South from 2015 to 2018. He then advanced to Senior Director, Services Sales (Account Partner) from 2018 to 2020. During his tenure, he played a key role in developing the first Salesforce Graduate Program, successfully hiring 200 individuals.
Experience at Celonis
From 2020 to 2023, Ludovic D. worked at Celonis as Head of Customer Value EMEA South & LATAM. In this role, he focused on maximizing customer value across the EMEA South and LATAM regions. His responsibilities included developing strategies to enhance customer engagement and satisfaction, contributing to the overall growth of the company in these markets.
Educational Background
Ludovic D. has a solid educational foundation in business and management. He earned a Master's degree in International Business from EMLV - École de Management Léonard de Vinci. Additionally, he holds a Bachelor of Business Administration (B.B.A.) from Universidad Alfonso X El Sabio, where he studied Strategy and International Relationship Management. He furthered his education with Executive Education in Management & Coaching at HEC Paris from 2015 to 2016.
Sailing Experience
Ludovic D. has a passion for sailing competitions, having sailed across the Pacific Ocean from Martinique to Tahiti on a racing boat, the Pogo 40, which he co-owned with five other sailors. This experience reflects his strong interest and involvement in competitive sailing, showcasing his adventurous spirit and teamwork skills.