Maher Ahmed
About Maher Ahmed
Maher Ahmed is a Senior Customer Success Manager at OneTrust, where he specializes in translating legal requirements into technology solutions. With a background in medicine and extensive experience in customer success and product development, he effectively communicates with diverse stakeholders to enhance compliance and customer satisfaction.
Work at OneTrust
Maher Ahmed currently holds the position of Senior Customer Success Manager at OneTrust, having joined the company in 2024. His role involves translating legal requirements into technology requirements and collaborating with cross-functional teams to ensure ongoing compliance. Prior to his current position, he served as a Technical Account Manager at OneTrust from 2022 to 2023. His experience at OneTrust highlights his strong ability to communicate effectively with technical, legal, and business stakeholders.
Education and Expertise
Maher Ahmed earned a Bachelor of Science in Multi/Interdisciplinary Studies from Georgia State University. Additionally, he studied Medicine at Windsor University School of Medicine, achieving a Bachelor of Medicine, Bachelor of Surgery (MBBS) from 2013 to 2015. His educational background is complemented by his certification from HIMSS, which indicates his expertise in healthcare information and management systems. He has a strong foundation in information systems, computer science, and IT project management.
Professional Background
Maher Ahmed has a diverse professional background with experience in various roles. He worked as a Product Development Analyst at MedSmarter from 2017 to 2018, followed by a position as a Senior Product Development Analyst at the same company from 2018 to 2020. He also served as a Customer Success Manager at athenahealth from 2021 to 2022 and as a Sales Account Executive at SynsorMed for a brief period in 2020. Additionally, he worked as a Senior Consultant in Product Management at AscendTek from 2020 to 2021 and as a Program Analyst at the Georgia Department of Public Health in 2020.
Achievements in Customer Success
In his roles, Maher Ahmed has demonstrated a passion for using data-driven technology solutions to enhance customer satisfaction and deliver quality outcomes. His ability to engage with various stakeholders and his commitment to continuous compliance have been key aspects of his success in customer-facing roles. His experience in customer success management is evident from his tenure at both athenahealth and OneTrust, where he has focused on improving client relationships and ensuring their needs are met.
Mentorship and Community Involvement
In addition to his professional responsibilities, Maher Ahmed enjoys mentoring current Informatics students in his free time. This involvement reflects his commitment to supporting the next generation of professionals in the field and sharing his knowledge and experiences with aspiring individuals.