Mariela Pulido Hernandez
About Mariela Pulido Hernandez
Mariela Pulido Hernandez is a Senior Customer Success Manager at OneTrust, where she has worked since 2024. She has a strong background in B2B SaaS and account management, with experience in customer success roles at Highspot and Brandwatch.
Work at OneTrust
Mariela Pulido Hernandez has been serving as a Senior Customer Success Manager at OneTrust since 2024. Based in Atlanta, Georgia, she has been in this role for 7 months. In her position, she focuses on enhancing customer satisfaction and driving customer success initiatives.
Previous Experience at Highspot
Prior to her current role, Mariela Pulido Hernandez worked at Highspot, where she held two positions. She served as a Sales Enablement Specialist from 2020 to 2021 and later as a Sr. Sales Enablement Specialist from 2021 to 2022. During her time at Highspot, she contributed to sales enablement strategies and supported account management efforts.
Current Role at Brandwatch
Mariela Pulido Hernandez is also a Customer Success Manager at Brandwatch, a position she has held since 2022. In this role, she focuses on customer engagement and success, leveraging her expertise in B2B SaaS to drive positive outcomes for clients.
Education and Expertise
Mariela Pulido Hernandez earned her Bachelor's degree in Business Administration with a focus on Professional Sales from Kennesaw State University. She studied there from 2017 to 2020. Her educational background complements her professional experience in account management and customer success.
Skills and Proficiencies
Mariela Pulido Hernandez possesses strong skills in analyzing usage data to identify growth opportunities and resolve customer issues. She is proficient in Salesforce and knowledgeable about industry best practices, which supports her efforts in transforming customer revenue operations.