Melvin Prada
About Melvin Prada
Melvin Prada serves as the Director of Global Renewal Management in Strategy at OneTrust, where he focuses on customer success and compliance. With a diverse background in customer retention and management roles across various organizations, he emphasizes building strong partnerships and delivering value to clients.
Work at OneTrust
Melvin Prada currently serves as the Director of Global Renewal Management in Strategy at OneTrust. He has been in this role since 2023, focusing on enhancing customer experiences and ensuring that clients receive significant value throughout their engagement with the company. His responsibilities include navigating data privacy and compliance complexities, which are central to OneTrust's mission. He actively encourages collaboration within the team to achieve compliance and trust-building objectives.
Previous Experience in Customer Success and Renewals
Before joining OneTrust, Melvin Prada held several key positions in customer success and renewals. He worked at Hyland as the Manager of Customer Success and Renewals for the Americas and APAC regions from 2020 to 2021. Following that, he served as the Head of Global Enterprise Customer Retention at Atlassian from 2021 to 2023. Additionally, he was the Global Head of Customer Success & Renewals at Docebo from 2015 to 2020, where he focused on enhancing customer retention strategies.
Education and Expertise
Melvin Prada has a diverse educational background. He earned a Master of Business Administration (MBA) in Management and Entrepreneurship from Cumberland University, where he studied from 2011 to 2013. He also holds a Bachelor of Business Administration (B.B.A.) in Business Administration and Management from Martin Methodist College, completed between 2007 and 2010. His earlier studies include Industrial Electronics Technology at Instituto Tecnico Superior Damaso Zapata and Mechatronics, Robotics, and Automation Engineering at Universidad Santo Tomás Colombia.
Background in Coaching and Tutoring
In addition to his corporate experience, Melvin Prada has a background in coaching and tutoring. He served as a Tennis Graduate Assistant Coach at Cumberland University from 2011 to 2013. He also worked as a Business Academic Tutor at Martin Methodist College from 2009 to 2010. His roles in coaching and tutoring reflect his commitment to mentorship and education.
Entrepreneurial Ventures
Melvin Prada co-founded Gerente Solutions, where he worked from 2014 to 2016. This venture highlights his entrepreneurial spirit and ability to innovate within the business landscape. His experience in founding and managing a company contributes to his comprehensive understanding of customer success and business strategy.