Michael Douglas
About Michael Douglas
Michael Douglas is a Customer Success Manager at OneTrust, where he has worked since 2021. He has a background in Economics and has held various roles in customer success and logistics, including positions at Cisco and Splunk.
Current Role at OneTrust
Michael Douglas serves as a Customer Success Manager at OneTrust, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and success by utilizing a consultative approach. He works to understand customer goals and challenges, connecting them with appropriate resources to achieve desired outcomes.
Previous Experience at Cisco
Before joining OneTrust, Michael Douglas worked at Cisco as a Logistics Specialist from 2016 to 2017 in Halifax, Nova Scotia, Canada. His role involved managing logistics operations, contributing to the efficiency of supply chain processes during his tenure.
Experience at Splunk
Michael Douglas spent three years at Splunk as a Customer Success Manager from 2018 to 2021 in Halifax, Nova Scotia, Canada. He developed expertise in IT Operations, Security, DevOps, SOAR, and Application Performance Management (APM) through his work with Splunk's data platform, enhancing customer engagement and satisfaction.
Education and Expertise
Michael Douglas earned a Bachelor of Applied Science (BASc) in Economics from Dalhousie University, studying from 2012 to 2016. His educational background has equipped him with strong analytical skills, enabling effective analysis of quantitative data and its implications. He is committed to continuous learning and adapts to advancements in Information Technology by staying informed about new software.
Coaching Experience at Blue Ocean Contact Centers
Michael Douglas worked as a Coach at Blue Ocean Contact Centers from 2017 to 2018 in Halifax, Nova Scotia, Canada. In this position, he contributed to the development of team members, enhancing their skills and performance in customer service.