Musharaf Hussain
About Musharaf Hussain
Musharaf Hussain is a Technical Support Engineer at OneTrust in London, England, where he has worked since 2021. He has extensive experience in technical support and operations across various companies, including roles in troubleshooting, client management, and integration with third-party software.
Work at OneTrust
Musharaf Hussain has been employed at OneTrust as a Technical Support Engineer since 2021. His role involves troubleshooting and identifying JavaScript errors, ensuring the user interface (UI) functions correctly, and managing escalations from clients and account managers. He is also part of a team that ensures the cookie module complies with local and online regulations. Additionally, he contributes to training and documentation efforts, enhancing the overall support experience for clients.
Previous Employment Experience
Prior to joining OneTrust, Musharaf Hussain held several positions in technical support and operations. He worked at Vuture as a Technical Support Engineer from 2019 to 2021 and at Reevoo as a Support and Operations Analyst for two months in 2019. His experience also includes a role as a Customer Support Engineer at NewsCred Dhaka for three months in 2019, and as an Operations Engineer at the Office of Rail and Road for four months in the same year. He began his career as a Network Engineer at GTT from 2010 to 2013.
Education and Expertise
Musharaf Hussain earned a Bachelor's degree in Information Systems and Business Management from the University of Westminster, where he studied from 2007 to 2010. He holds a SAC02 certificate in AWS solutions and architecture, indicating his expertise in cloud computing and architecture. His educational background supports his technical roles across various organizations.
Technical Skills and Contributions
Musharaf Hussain possesses a range of technical skills, particularly in troubleshooting and application support. At OneTrust, he is involved in integrating third-party software, including Google Tag Manager (GTM) and Adobe. His responsibilities also include ensuring the functionality of user interfaces and contributing to documentation and training efforts, which are essential for maintaining high standards of technical support.