Nick David
About Nick David
Nick David serves as the Senior Vice President of Customer Success and Professional Services at OneTrust, where he has worked since 2018. He has extensive experience in leadership roles at Shell, where he held various positions related to digital workspace, information technology, and project management.
Work at OneTrust
Nick David has served as the Senior Vice President of Customer Success and Professional Services at OneTrust since 2018. In this role, he has been instrumental in scaling the Professional Services and Customer Success organization from 30 to 600 staff across EMEA, Americas, and APAC. He has implemented tooling and KPIs for resource utilization and delivery management using FinancialForce, Salesforce, and Gainsight. His contributions have led to OneTrust achieving best-in-class metrics in Net Renewal Rate, Gross Renewal Rates, Churn, and Customer Satisfaction (CSAT). He established and led eight functions at OneTrust, including Product Onboarding, Project Management, Customer Success, Technical Account Management, Training, Certification, Partners, and Support.
Previous Experience at Shell
Before joining OneTrust, Nick David held various positions at Shell from 1997 to 2018. He began as a Technology Consultant and progressed to Senior IT Project Manager, Global Portfolio Manager for IT Projects, and Chief Information Officer for Shell Upstream Integrated Gas and Joint Ventures. His last role at Shell was as the Enterprise Architecture and Strategy Manager in the Group CIO Office. Throughout his tenure, he focused on digital workspace and collaboration, contributing to the company's IT strategy and project management.
Education and Expertise
Nick David studied at the London School of Economics and Political Science, University of London, where he earned a Bachelor of Science in Economics with a focus on Political Science and Government from 1994 to 1997. His educational background provides a foundation for his expertise in customer success, professional services, and strategic management within technology-driven environments.
Impact on Business Performance
At OneTrust, Nick David has directly impacted business performance by enhancing product adoption, retention, and expansion with strategic customers. His strategic customer engagement initiatives have contributed significantly to the company's overall success and operational efficiency.