Praveen Shanmugam
About Praveen Shanmugam
Praveen Shanmugam is a Support Analyst at OneTrust, where he has worked since 2023. He has a background in customer service and holds an MBA from Himalayan University.
Work at OneTrust
Praveen Shanmugam currently serves as a Support Analyst at OneTrust, having joined the company in 2023. His role involves providing assistance and solutions to clients, ensuring their needs are met effectively. Prior to this position, he worked as an Assessment Coordinator at OneTrust from 2021 to 2023, where he was responsible for coordinating assessments and facilitating communication between teams. His experience at OneTrust spans a total of three years, contributing to his understanding of the company's operations and client requirements.
Previous Experience in Customer Service
Before joining OneTrust, Praveen Shanmugam worked in various customer service roles. He was a Senior Customer Service Associate at Firstsource from 2018 to 2021, where he handled customer inquiries and provided support. His career in customer service began at Parag Milk Foods, where he worked as a Customer Service Representative from 2017 to 2018. These roles have equipped him with skills in customer interaction and problem-solving, which he applies in his current position.
Education and Expertise
Praveen Shanmugam holds a Master of Business Administration (MBA) degree from Himalayan University, which he completed from 2021 to 2022. His studies focused on Business and Commerce, providing him with a solid foundation in business principles and practices. This educational background supports his professional roles, particularly in customer service and support analysis.
Career Timeline
Praveen Shanmugam's career includes several key positions in customer service and support. He began as a Customer Service Representative at Parag Milk Foods in 2017, then advanced to a Senior Customer Service Associate at Firstsource from 2018 to 2021. Following this, he joined OneTrust as an Assessment Coordinator from 2021 to 2023, before transitioning to his current role as Support Analyst in 2023. This timeline reflects his progressive experience in the customer service sector.