Raquel ângela
About Raquel ângela
Raquel Ângela is an Account Manager for LATAM at OneTrust, holding certifications in CIPP/E and CIPM. With extensive experience in business development and customer service, she has worked for notable companies such as Microsoft and Itaú USA.
Work at OneTrust
Currently, Raquel Ângela serves as an Account Manager for the Latin American (LATAM) region at OneTrust. She has held this position since 2022, contributing to the company's efforts in privacy and data protection solutions. In her role, she actively engages with LATAM partners to extend the reach of OneTrust solutions and drive adoption among clients. Raquel is responsible for maintaining and reporting an accurate forecast of 90-day renewals, ensuring timely commitments. She also curates use case recommendations and educates customers on new features to enhance their experience with OneTrust.
Previous Experience at Microsoft
Raquel Ângela has extensive experience at Microsoft, where she worked in various roles from 2016 to 2020. Initially, she served as a Business Development Representative for 10 months in Atlanta, Georgia. Following this, she worked as a License Compliance Specialist in Microsoft Brazil for three years. Raquel also held the position of Inside Opportunity Manager for nine months in Atlanta and served as a SAM & Compliance Account Manager for five months in 2018. Her diverse roles at Microsoft contributed to her expertise in client relations and compliance.
Education and Expertise
Raquel holds a Bachelor’s degree in Media Communication from Universidade São Judas Tadeu, which she completed from 1999 to 2003. Additionally, she studied English as a Second Language (ESL) at Gwinnett Technical College from 2011 to 2012. Raquel has earned certifications in CIPP/E and CIPM, which are recognized credentials in privacy and data protection. Her educational background and certifications support her expertise in negotiating and executing renewal contracts, as well as developing resolution strategies for client-related issues.
Career Background
Raquel Ângela's career spans various industries and roles. She began her professional journey as a Customer Service Representative at Teletrimtelefonia from 1997 to 1999. Over the years, she has held positions in financial institutions, including Banco Cacique, Itaú USA, and Banco Santander, where she gained experience in credit analysis and commercial relationships. Additionally, she worked at Submarino Viagens as a Customer Service Sales Specialist and at Eastside Medical Center as an Environmental Services Aide. This diverse background has equipped her with a broad skill set applicable to her current role.
Achievements in Client Relations
In her current role at OneTrust, Raquel Ângela plays a key role in bridging the gap between clients and the company. She gathers feedback to drive continuous improvement in products and develops resolution strategies for risks, escalating issues when necessary to ensure customer satisfaction. Her proactive approach in engaging with clients and partners has been instrumental in fostering strong relationships and enhancing the overall client experience.