Robert Mc Dougal
About Robert Mc Dougal
Robert McDougal serves as the Global Operations Manager for Customer Experience at OneTrust, where he has worked since 2019. He previously spent 12 years as a Police Officer with the Metropolitan Police in London and holds a Bachelor's degree in Policing from Canterbury Christ Church University.
Work at OneTrust
Robert Mc Dougal has been serving as the Global Operations Manager for Customer Experience at OneTrust since 2019. In this role, he oversees various operational aspects to enhance customer interactions and satisfaction. He plays a crucial role in the implementation of FinancialForce, which is used for tracking project progression and consultant utilization. Additionally, he manages logistics for events, training, and meetings, ensuring smooth operations across the organization.
Previous Experience at Metropolitan Police
Before joining OneTrust, Robert Mc Dougal worked as a Police Officer with the Metropolitan Police from 2007 to 2019. During his 12 years of service in the London, England Metropolitan Area, he gained extensive experience in public safety and community engagement. His background in law enforcement has contributed to his skills in communication and problem-solving.
Education and Expertise
Robert Mc Dougal studied at Canterbury Christ Church University, where he earned a Bachelor's degree in Policing from 2015 to 2018. This academic background has provided him with a solid foundation in law enforcement principles and practices, which he applies in his current role in operations management.
Operational Management Skills
In his current position, Robert acts as a liaison between various departments, including sales, training, and recruitment. He streamlines communication to reduce the workload of the Vice President. He independently identifies operational problems and develops solutions, presenting them to senior management for approval. Additionally, he provides global training on Professional Services Operations (PSO) processes, enhancing the efficiency and effectiveness of the team.