Sebastián H.
About Sebastián H.
Sebastián H. serves as the Vice President of Customer Success at OneTrust, where he has significantly improved renewal rates and customer satisfaction metrics. He has a diverse background in consulting and leadership roles across various companies, including Oracle, HAYA Real Estate, and Salesforce.
Current Role at OneTrust
Sebastián H. serves as the Vice President of Customer Success at OneTrust, a position he has held since 2022. In this role, he manages a global team of 100 direct reports, including Customer Success Managers, Portfolio CSMs, and Customer Success Architects across EMEA, UK, APAC, and the Americas. He has played a significant role in transforming OneTrust's organization from a Professional Services group to a modern Customer Success group. His leadership has contributed to achieving a Gross Renewal Rate (GRR) of over 95% and boosting the company's Renewal Rate to levels exceeding 90%.
Professional Experience
Sebastián H. has extensive experience in various leadership roles across multiple organizations. Prior to his current position at OneTrust, he worked at Celonis as Head of Customer Value International from 2020 to 2022. He also held the position of Director of Customer Success Iberia at Salesforce from 2015 to 2018. His earlier career included significant roles at Oracle, where he served as Principal Consultant, Consulting Manager, and Senior Consultant, among other positions. He has also worked at HAYA Real Estate as Chief Data Officer and at Arthur D. Little as Manager / PMO Director.
Education and Expertise
Sebastián H. has a strong educational background in business and technology. He studied Computer Science at Universidad Pontificia Comillas, earning an engineering degree from 1996 to 2001. He further enhanced his leadership skills by completing a High Performance Leadership program at IMD in 2017. Additionally, he obtained an Executive MBA from IESE Business School from 2008 to 2010 and an Executive Master in Finance from IE Business School in 2007. He also studied Business Process Design for Strategic Management at the Massachusetts Institute of Technology in 2018.
Achievements in Customer Success
At OneTrust, Sebastián H. has made significant contributions to the company's customer success metrics. He successfully sold $20 million in Annual Contract Value (ACV) through the introduction of a new Customer Success Product, the Premier subscription. His efforts have driven OneTrust to a leading position in Customer Success, improving key performance indicators such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Renewal Rate (RR), and Gross Renewal Rate (GRR).