Simi Kacker
About Simi Kacker
Simi Kacker is the Director of Customer Success Strategy & Operations at OneTrust, where she has worked since 2023. She has a background in customer experience and operations, with previous roles at Workday, Zendesk, and WME | IMG.
Current Role at OneTrust
Simi Kacker serves as the Director of Customer Success Strategy & Operations at OneTrust. In this role, she focuses on enhancing customer success initiatives and operational strategies. She has been with the company since 2023, contributing to the development and implementation of customer engagement processes.
Previous Experience at Zendesk
Prior to her current position, Simi Kacker worked at Zendesk as the Director of Customer Experience from 2021 to 2023. During her tenure, she was responsible for overseeing customer experience strategies and ensuring high levels of customer satisfaction. Her work contributed to the overall enhancement of customer relations at the company.
Experience at Workday
Simi Kacker held multiple roles at Workday. She served as a Senior CX Strategist for five months in 2021 and worked as a Business Analyst in Customer Success from 2018 to 2021. In these positions, she focused on customer experience strategies and operational analysis, contributing to the company's customer success efforts.
Educational Background in Statistics
Simi Kacker earned her Bachelor of Science degree in Statistics from the University of California, Santa Barbara. She studied from 2014 to 2018, gaining a solid foundation in statistical analysis and data interpretation, which supports her roles in customer success and strategy.
Early Career at St. Jude Children's Research Hospital and WME | IMG
Simi Kacker began her career with roles at St. Jude Children's Research Hospital and WME | IMG. At St. Jude, she worked in Field Operations for seven months in 2016-2017, and at WME | IMG, she was involved in Account Management for three months in 2017. These early experiences contributed to her skills in operations and account management.