Zach Proa
About Zach Proa
Zach Proa is a Senior Customer Success Manager at OneTrust, with a background in operations and customer success across various roles in the technology and services industry. He has extensive experience at Rubicon and holds a Bachelor of Business Administration from Georgia State University.
Current Role at OneTrust
Zach Proa currently serves as a Senior Customer Success Manager at OneTrust, a position he has held since 2023. In this role, he focuses on ensuring customer satisfaction and success with OneTrust's solutions. His experience in customer success and technical account management contributes to his effectiveness in this position.
Previous Experience at OneTrust
Prior to his current role, Zach Proa worked at OneTrust as a Senior Technical Account Manager from 2021 to 2023. In this capacity, he managed technical accounts and provided support to clients, leveraging his expertise in IT service management and SaaS enablement.
Professional Background at Rubicon
Zach Proa has an extensive background at Rubicon, where he held several positions from 2015 to 2021. His roles included Manager of SaaS/IaaS Implementation & Support, Manager - Operations Excellence & Innovation, Manager - SMB Launch, Lead Innovation and Hauler Relations Junior Manager, and Customer Operations Associate. This diverse experience equipped him with strong operational and management skills.
Education and Expertise
Zach Proa studied at Georgia State University, where he earned a Bachelor of Business Administration (BBA) in Managerial Science from 2010 to 2015. He possesses strong skills in Microsoft Office and has expertise in SaaS enablement and IT service management (ITSM). Additionally, he holds certifications in Governance, Risk, and Compliance Professional (GRCP) and Governance, Risk, and Compliance Auditor (GRCA).
Early Career Experience
Zach Proa began his career in various roles, including positions at Georgia State University Athletics as Football Film from 2010 to 2015, and at Best Buy as a Sales Associate in 2013. He also worked as a Server at Uncle Julio's Corporation and as a Valet at Towne Park in 2011. These early experiences contributed to his development in customer service and operations.