Andra Radu
About Andra Radu
Andra Radu is a Senior Product Support Engineer at Onfido, with extensive experience in technical support roles across various companies. She holds a Bachelor's degree in Electrical Engineering and Computer Science, a Master's degree in Energetic Management, and has also studied Business Management.
Work at Onfido
Andra Radu currently serves as a Senior Product Support Engineer at Onfido, a position held since 2020. In this role, she acts as a point of escalation for other teams, providing expertise and guidance on complex issues. She collaborates with Product Managers to define the product roadmap by incorporating customer feedback and insights from past requests. Additionally, she hosts team meetings to facilitate communication and collaboration among team members. Radu also acts as a project manager for the phone support channel, overseeing its operations and improvements.
Previous Experience
Before joining Onfido, Andra Radu held various positions in product support and engineering. She worked as a Senior Product Support Specialist from 2017 to 2020 in London, United Kingdom. Prior to that, she was a Microsoft Office 365 Engineer at Wipro BPO from 2014 to 2015 in Bucharest, Romania. Radu also worked at IBM Smarter Workforce as an Application Support Engineer from 2015 to 2017 and at Siemens Enterprise Communications as a VOIP Support Engineer from 2011 to 2014. Her experience includes a brief tenure at Continental as an Application Support Engineer for ADAS in 2014.
Education and Expertise
Andra Radu holds a Bachelor's degree in Electrical Engineering and Computer Science from Transilvania University, which she completed from 2003 to 2008. She furthered her education with a Master's degree in Energetic Management from the same university, achieved between 2008 and 2010. Additionally, Radu studied Business, Management, Marketing, and Related Support Services at Universitatea „Spiru Haret” din București from 2019 to 2022. Her educational background provides a strong foundation for her technical and managerial roles.
Technical Skills and Contributions
In her current role and previous positions, Andra Radu actively seeks opportunities to automate support tasks through scripting, enhancing efficiency in support processes. She has demonstrated her ability to manage complex technical issues and contribute to product development by integrating customer insights into the product roadmap. Her collaboration with various teams and project management skills have been essential in improving support operations.