Brandon Mc Farlane
About Brandon Mc Farlane
Brandon McFarlane serves as the Strategic Customer Success Manager at Onfido, a position he has held since 2018. With a background in customer success and account management, he has over two decades of experience in the field.
Work at Onfido
Brandon Mc Farlane has been employed at Onfido since 2018, serving as the Strategic Customer Success Manager. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of Onfido's identity verification solutions. His tenure at Onfido spans six years, during which he has contributed to the company's growth in the San Francisco Bay Area.
Previous Experience in Customer Success
Before joining Onfido, Brandon worked at Jumio Inc. as a Customer Success Manager from 2014 to 2018. His responsibilities included managing client relationships and ensuring that customers effectively utilized Jumio's services. This role followed his position at Heartland Payment Systems, where he served as a Regional Account Manager from 2005 to 2013, overseeing client accounts and driving customer engagement.
Background in Business Development
Brandon's career began at Office Depot, where he worked as a Business Development Manager from 2000 to 2005. In this capacity, he was responsible for identifying new business opportunities and fostering client relationships. His experience in business development laid the groundwork for his subsequent roles in customer success and account management.
Education and Expertise
Brandon Mc Farlane studied at San Jose State University from 1991 to 1996, where he gained foundational knowledge that supports his career in customer success and business management. His educational background complements his extensive professional experience in managing customer relationships and driving business growth.