Charlotte Hayward
About Charlotte Hayward
Charlotte Hayward is a Product Operations Manager at Onfido, where she has worked since 2020. She has a background in psychology and experience in operations management, having previously held roles at Huddle Utilities Ltd and Marie Curie UK.
Work at Onfido
Charlotte Hayward has been employed at Onfido as a Product Operations Manager since 2020. In this role, she oversees various aspects of product operations, ensuring efficiency and effectiveness in processes. Her responsibilities include managing product-related tasks and coordinating with different teams to enhance operational workflows.
Previous Experience at Marie Curie UK
Before joining Onfido, Charlotte worked at Marie Curie UK as a Philanthropy Coordinator for a period of five months in 2019. This role was based in London, United Kingdom, where she contributed to the organization’s fundraising efforts and supported its mission to provide care and support for people with terminal illnesses.
Experience at Huddle Utilities Ltd
Charlotte served as Operations Manager at Huddle Utilities Ltd from 2016 to 2019. During her three years in this position, she gained valuable experience in the utilities industry, which has been beneficial for her current role in product operations. Her responsibilities included overseeing operational processes and ensuring efficient service delivery.
Education and Expertise
Charlotte Hayward studied at the University of Sussex, where she earned a Bachelor of Science degree in Psychology from 2013 to 2016. She also completed her high school education at the Old Palace of John Whitgift from 2009 to 2013. Her educational background provides a foundation for her skills in time management, credit control, and customer service.
Skills and Proficiencies
Charlotte demonstrates proficiency in time management, which is essential for her role in overseeing product operations. She has developed advanced skills in Microsoft Excel and Word, which support her operational management tasks. Additionally, her expertise in credit control enhances her ability to manage the financial aspects of operations effectively.