Chris Sully
About Chris Sully
Chris Sully is a Senior Renewals Manager at Onfido with over six years of experience in SaaS Customer Success Management. He has held various roles in customer success and sales across multiple companies, including FISCAL Technologies, NHS, and PTC.
Work at Onfido
Chris Sully currently serves as the Senior Renewals Manager at Onfido, a position he has held since 2022. In this role, he is responsible for managing customer renewals and ensuring client satisfaction. His expertise in customer success management is leveraged to enhance customer relationships and drive retention rates.
Previous Experience in Customer Success Management
Before joining Onfido, Chris Sully accumulated extensive experience in customer success management. He worked at Ephesoft, Inc. as a Senior Customer Success Manager for the EMEA region from 2021 to 2022. Prior to that, he held the position of Customer Success Manager at FISCAL Technologies from 2019 to 2020. His career also includes a significant tenure at PTC, where he served as Senior Renewal Contract Manager for the UK, Ireland, and Nordics from 2014 to 2019.
Volunteer Experience
Chris Sully volunteered as a Volunteer Responder for the NHS from 2020 to 2021. During this 9-month period, he contributed to community health efforts in Reading, United Kingdom. This role reflects his commitment to supporting public health initiatives.
Education and Early Career
Chris Sully studied at Chosen Hill School. His early career included a role as Claims Administrator at VT Plus Training from 2003 to 2007 and as a Sales Account Executive at TOTAL from 2010 to 2011. He also worked as a Sales Executive at IRESS UK from 2012 to 2013, where he gained foundational skills in sales and customer engagement.
Achievements and Skills
Chris Sully has over 6 years of experience in SaaS Customer Success Management. He received an Excellence Award in 2019 for his efforts in sustaining and expanding customer relationships in the UK and Nordics. He possesses strong skills in minimizing churn and problem-solving, along with experience in customer journey mapping and implementing developmental changes to meet company objectives.