Flora O.
About Flora O.
Flora O. is a Senior Customer Success Manager at Onfido, specializing in digital identity and anti-fraud solutions in the APAC region. With previous experience at Gartner and a background in international studies, she focuses on enhancing security through identity verification technologies.
Work at Onfido
Flora O. serves as the Senior Customer Success Manager for the APAC region at Onfido, a position she has held since 2022. In this role, she focuses on enhancing customer success through the implementation of identity verification solutions. Flora works with AI-based technology to verify the authenticity of government-issued IDs and facial biometrics, contributing to Onfido's mission of creating a more open world by ensuring secure and remote customer onboarding.
Previous Experience at Gartner
Flora O. worked at Gartner as a Senior Client Success Manager for Southeast Asia and Korea from 2018 to 2022. During her four years in this role, based in Singapore, she focused on client success strategies and relationship management, which helped to strengthen Gartner's presence in the region.
Background in Government Relations and Public Affairs
Flora O. began her career as a Government Relations and Public Affairs Intern at the American Chamber of Commerce in Hong Kong in 2013. She held this internship for 11 months, gaining experience in public affairs and government relations, which laid the foundation for her future roles in customer success and business development.
Education and Expertise
Flora O. holds a Bachelor of Arts in International Studies from Yonsei University, where she studied from 2010 to 2014. She also completed the International Baccalaureate program at UWC South East Asia from 2007 to 2009. Her expertise lies in digital identity and anti-fraud solutions, with a focus on customer success in the APAC region.
Career Progression and Roles
Flora O. has held various roles throughout her career, including Business Development Account Manager at Euromonitor International from 2016 to 2018 and Deputy Manager at KOTRA from 2014 to 2016, both in Singapore. She also worked as a Market Researcher at Marketing Pro in South Korea for three months in 2014. These positions have contributed to her comprehensive understanding of customer success and business development.