Gordon Laing
About Gordon Laing
Gordon Laing serves as the Senior Company Operations Manager at Onfido, where he has worked since 2021. With a background in economics and extensive experience in pricing operations, he has successfully implemented strategies that resulted in significant revenue improvements.
Work at Onfido
Gordon Laing has been serving as the Senior Company Operations Manager at Onfido since 2021. In this role, he is responsible for delivering a scalable revenue lifecycle architecture to support the company's pricing and billing requirements. He successfully identified and closed business revenue leakage problems, resulting in a 1% revenue increase for the organization. Laing has also led a multi-phase upgrade and harmonization of Onfido's commercial ecosystem, achieving significant cost savings and reducing system complexity. His contributions have positioned him as a recognized pricing pioneer in the industry.
Previous Work Experience
Before joining Onfido, Gordon Laing held several positions in various organizations. He worked at Thomsons Online Benefits as a Technical Account Manager - Partners from 2014 to 2017. Following this, he served as a Partnerships Delivery Manager at Neyber for one year in 2017-2018. Laing then transitioned to The Access Group, where he was the PMO Operations Lead from 2018 to 2021. He also worked as a Consultant at Thomsons Online Benefits from 2012 to 2014 and began his career as a Swim Teacher at Guildford Spectrum Leisure Complex from 2008 to 2012.
Education and Expertise
Gordon Laing has a solid educational background in economics and business-related subjects. He studied at The 6th Form College Farnborough, where he achieved A levels in Accounting, Economics, Law, and Maths from 2007 to 2009. He then attended Swansea University, earning a Bachelor of Science (B.Sc.) in Economics from 2009 to 2012. Laing's expertise in pricing operations is recognized in the industry, and he advises investors in this space, leveraging his knowledge and experience.
Achievements in Pricing Operations
Gordon Laing has made significant contributions to the field of pricing operations. He has been recognized as a pricing pioneer by m3ter for his innovative work in this area. His efforts at Onfido include successfully identifying revenue leakage issues and implementing solutions that resulted in a measurable revenue increase. Laing's leadership in upgrading and harmonizing Onfido's commercial ecosystem has also led to six-figure cost savings, showcasing his impact on operational efficiency.