Gurpreet Singh
About Gurpreet Singh
Gurpreet Singh is a Senior Technology Support Engineer with extensive experience in integrating Salesforce and Zuora for customer relationship management. He holds a Bachelor's in Computer Application and a Master's in Computer Applications, and has worked in various technology support roles across multiple companies.
Current Role at Onfido
Gurpreet Singh currently serves as a Senior Technology Support Engineer at Onfido, a position he has held since 2021 in Delhi, India. In this role, he utilizes his advanced skills in integrating and managing Salesforce and Zuora to enhance customer relationship management. His responsibilities include optimizing customer support platforms and ensuring effective team collaboration through tools like Confluence.
Previous Experience at Onfido
Before his current role, Gurpreet Singh worked at Onfido as a Technology Engineer from 2019 to 2021. During this time, he contributed to various technology support initiatives, leveraging his expertise in customer support systems and software integration.
Educational Background
Gurpreet Singh completed his Bachelor's of Computer Application at SD College Hoshiarpur from 2005 to 2008. He furthered his education by obtaining a Master of Computer Applications (MCA) from Apeejay Institute of Management Technical Campus, where he studied Artificial Intelligence and Operation Research from 2008 to 2011.
Professional Experience at Kayako
Gurpreet Singh has extensive experience at Kayako, where he held multiple roles from 2010 to 2018. He started as a Technical Engineer, progressed to Senior Customer Success Technical Advocate, and later became a Senior Subject Matter Expert. His work involved managing customer success initiatives and providing technical support.
Experience as Level 2 Support Architect
Gurpreet Singh worked as a Level 2 Support Architect at Crossover for Work from 2018 to 2020 as an independent contractor in Texas, United States. In this capacity, he provided high-level technical support and solutions to enhance customer experiences.