Jenny Beazley
About Jenny Beazley
Jenny Beazley serves as the Vice President of Global Customer Success at Onfido, where she focuses on enhancing customer experience. With extensive experience in customer service strategy and operations across various technology companies, she has a strong background in leading cross-functional teams and utilizing data analytics to improve customer loyalty.
Current Role at Onfido
Jenny Beazley serves as the Vice President of Global Customer Success at Onfido, a position she has held since 2022. In this role, she focuses on enhancing customer experience and ensuring visibility into that experience across the organization. Her leadership emphasizes the importance of customer satisfaction and the implementation of effective strategies to improve service delivery.
Previous Experience at Dell Technologies
Jenny Beazley has extensive experience at Dell Technologies, where she held multiple roles over several years. She worked as a Global Consultant Program Manager in Customer Service Strategy & Operations from 2010 to 2013, and later as Director of Global Customer Advocacy from 2013 to 2016. Additionally, she served as Senior CLARiiON Engineer and Senior Project Manager, contributing to various customer service and support initiatives.
Education and Expertise
Jenny Beazley earned a Bachelor of Science (BSc) in Mathematics (Hons) from The University of Sheffield, completing her studies from 1994 to 1997. She later obtained an MBA from The Open University between 2006 and 2009. Additionally, she achieved the Ranger certification from Trailhead by Salesforce, further enhancing her expertise in customer success and analytics.
Background in Technical Consulting
Before her tenure at Dell Technologies, Jenny Beazley worked as a Technical Consultant at APT Solutions Ltd from 1997 to 2000. She also gained experience as a UniVerse & UniData Database Engineer at IBM Global Services from 2000 to 2003. Her technical background has equipped her with the skills necessary to lead cross-functional teams and manage complex projects.
Achievements in Customer Success
Jenny Beazley has a proven track record in customer success, particularly in leveraging Big Data Analytics to enhance customer loyalty and satisfaction programs. Her leadership style promotes clear communication and effective people management, which has contributed to her success in delivering large-scale product and solution projects in international environments.