Juan Restrepo
About Juan Restrepo
Juan Restrepo is a Manager of AMER Renewals at Onfido, where he leads global renewal operations and focuses on customer success. He has extensive experience in customer success and renewal management, having held positions at several technology companies including Guidewire Software, Riverbed Technology, and Anaplan.
Current Role at Onfido
Juan Restrepo serves as the Manager of AMER Renewals at Onfido, a position he has held since 2022. In this role, he leads global renewal operations, focusing on enhancing customer success in the digital landscape. His responsibilities include developing and implementing renewal strategies aimed at improving customer retention and increasing revenue. Restrepo's work is integral to ensuring that Onfido's clients receive the support they need to thrive.
Previous Experience in Professional Services
Before joining Onfido, Juan Restrepo worked at Guidewire Software as the Manager of Professional Services - Global Sales & Operations from 2014 to 2016. His role involved overseeing operations in the San Francisco Bay Area, where he contributed to the company's service delivery and customer engagement strategies. This experience laid the groundwork for his subsequent roles in customer success and renewals.
Experience in Customer Success Management
Juan Restrepo has significant experience in customer success management, having worked at Anaplan as a Customer Success - Renewal Manager from 2019 to 2021. He was based in the Greater Minneapolis-St. Paul Area and focused on ensuring client satisfaction and retention. Prior to Anaplan, he held the position of Senior Account Manager - Renewals at Riverbed Technology from 2016 to 2019, where he further honed his skills in managing customer relationships and driving renewal strategies.
Educational Background
Juan Restrepo studied at the University of Minnesota-Twin Cities, where he focused on English as a Second Language from 2000 to 2001. He also attended the University of Iowa, earning a Bachelor of Business Administration (BBA) with a concentration in Management and International Business from 2004 to 2006. Additionally, he studied French, Italian, and arts at Lycée Blaise-Cendrars from 1999 to 2000, which contributed to his diverse educational background.
Leadership and Team Building Skills
Juan Restrepo is recognized for his leadership abilities, particularly in building and guiding high-performing teams. His experience spans various roles where he has successfully led teams to exceed their goals. He is known for his innovative thinking and commitment to delivering additional value to customers, aligning their needs with effective company solutions.