Kushal Sharma
About Kushal Sharma
Kushal Sharma is a Senior Product Support Engineer at Onfido, where he has worked since 2022 in Gurugram, Haryana, India. He has extensive experience in product support and technical advocacy, having previously held positions at Kayako and Crossover for Work.
Work at Onfido
Kushal Sharma has been employed at Onfido since 2022, serving as a Senior Product Support Engineer. His role involves providing technical support and solutions for product-related issues. He previously held the position of Product Support Engineer at Onfido from 2020 to 2022. His experience at Onfido spans a total of four years, during which he has contributed to enhancing customer satisfaction through effective support strategies.
Previous Experience at Kayako
Before joining Onfido, Kushal Sharma worked at Kayako for a total of six years in various technical support roles. He started as a Software Support Engineer from 2010 to 2012, then progressed to Senior Software Support Engineer in 2013. He continued his career at Kayako as a Senior Technical Advocate from 2016 to 2018 and later served as a Technical Advocate - SME from 2014 to 2016. His tenure at Kayako involved addressing customer inquiries and providing expert guidance on software solutions.
Experience at Crossover for Work
Kushal Sharma worked as an L2 Customer Support Architect at Crossover for Work from 2018 to 2019. In this remote role, he focused on delivering high-level customer support and troubleshooting for various technical issues. This position allowed him to further develop his skills in customer service and technical problem-solving.
Education and Expertise
Kushal Sharma holds a Master of Computer Applications (MCA) degree from CT Institute of Management & IT, where he studied Information Technology from 2008 to 2011. His educational background provides him with a solid foundation in computer science and software development, which supports his roles in technical support and product management.