Mahdi Mohades Kassai
About Mahdi Mohades Kassai
Mahdi Mohades Kassai is a Senior Strategic Customer Success Manager at Onfido, where he has held various roles since 2014. He has extensive experience in customer success and business development, having worked in multiple capacities at Onfido and previously at Argyle.
Work at Onfido
Mahdi Mohades Kassai has held multiple roles at Onfido, starting as a Business Development Manager from 2014 to 2017. He transitioned to the role of Customer Success Manager from 2017 to 2018, followed by a position as Lead Customer Success Manager for the US from 2018 to 2019. He served as Enterprise Customer Success Manager from 2019 to 2022. In 2022, he took on the role of Strategic Customer Success Manager, which he held until 2024. Currently, he is the Senior Strategic Customer Success Manager at Onfido, a position he has held since early 2024.
Education and Expertise
Mahdi Mohades Kassai studied at The Manchester Metropolitan University, where he earned a Bachelor of Arts (B.A.) in Business/Managerial Economics from 2010 to 2013. His educational background provides a foundation for his expertise in customer success and business development, which he has applied throughout his career at Onfido and other organizations.
Background
Before joining Onfido, Mahdi Mohades Kassai worked at Argyle as the Director of Customer Success from 2021 to 2022. His experience spans various customer success roles, enabling him to develop a comprehensive understanding of customer needs and business strategies. His career trajectory reflects a commitment to enhancing customer experiences and driving business growth.
Career Progression
Mahdi Mohades Kassai's career at Onfido showcases a steady progression through various customer success roles. Starting as a Business Development Manager, he advanced to Customer Success Manager, then Lead Customer Success Manager, and subsequently to Enterprise Customer Success Manager. His current role as Senior Strategic Customer Success Manager marks a culmination of his extensive experience in the field, emphasizing his ability to manage strategic customer relationships.