Mike Elma
About Mike Elma
Mike Elma is a Senior Renewal Account Manager at Onfido, where he has worked since 2021. He has extensive experience in account management and renewals, having held positions at several technology companies including Riverbed Technology, Anaplan, and Marketo.
Work at Onfido
Mike Elma currently holds the position of Senior Renewal Account Manager at Onfido. He has been with the company since 2021, contributing to the management of renewal accounts. His role involves ensuring customer satisfaction and retention, as well as identifying opportunities for account growth. Onfido is known for its identity verification solutions, and Elma's experience in account management supports the company's mission to provide secure and efficient verification services.
Previous Experience in Account Management
Before joining Onfido, Mike Elma worked in various account management roles. He served as a Senior Account Manager at Riverbed Technology from 2018 to 2019, where he focused on client relationships and sales strategies. Following that, he was a Renewal Manager at Anaplan from 2019 to 2021, managing customer renewals and ensuring service continuity. His earlier experience includes positions at Marketo as a Renewal Operations Manager and Saba as a Renewal Account Manager, where he developed skills in customer engagement and account retention.
Early Career and Lead Generation
Mike Elma began his career in the technology sector as a Senior Lead Generation Representative at Rimini Street from 2009 to 2010. This role involved generating leads and supporting the sales team in expanding the customer base. His early experience laid the foundation for his later roles in account management, where he focused on maintaining and growing client relationships.
Education and Expertise
Mike Elma studied at Washington University in St. Louis, where he earned a Bachelor of Science in Business Administration (BSBA) with a focus on Economics and Finance. His academic background provides him with a strong foundation in business principles, which he applies in his professional roles. This education, combined with his extensive experience in account management, positions him well in the technology sector.