Nicholas Fields
About Nicholas Fields
Nicholas Fields is a Strategic Customer Success Manager with over 8 years of experience in SaaS, currently working at Onfido in London. He has held various roles in customer success and account management at notable companies, including Diligent Corporation and Bookatable by Michelin.
Work at Onfido
Nicholas Fields currently serves as a Strategic Customer Success Manager at Onfido, a position he has held since 2022. In this role, he focuses on enhancing customer relationships and ensuring product adoption. His responsibilities include driving value for clients and consistently exceeding performance targets. Prior to this role, he worked at Onfido as a Senior Enterprise Customer Success Manager from 2021 to 2022, where he further developed his expertise in customer success strategies.
Previous Experience in Customer Success
Nicholas Fields has significant experience in customer success roles. He worked at Diligent Corporation as a Senior Customer Success Manager from 2019 to 2021, where he managed global accounts. He also held the position of Senior Account Manager at Staff Heroes for four months in 2019. His tenure at Bookatable by Michelin spanned several roles, including Enterprise Account Manager, Key Account Manager, and Telephone Account Manager, from 2014 to 2019, contributing to his extensive background in customer management.
Education and Expertise
Nicholas Fields studied at Rochester Independent College from 2009 to 2011 and at Oakwood Park Grammar School from 2003 to 2009. He has over eight years of experience in the Software as a Service (SaaS) industry, specializing in commercial strategies and business development. His educational background and professional experience have equipped him with strong leadership and communication skills, enabling him to influence and motivate C-Level teams and board directors.
Early Career and Roles
Nicholas Fields began his career in retail, working as a Sales Assistant at Ted Baker and Superdry from 2009 to 2012. He later transitioned to a financial role as a Financial Assistant during a summer placement at Colorcon in 2012. This diverse early career experience laid the foundation for his eventual focus on customer success and account management in the technology sector.