Rahul Gupta
About Rahul Gupta
Rahul Gupta is a Senior Operations Manager at Onfido in Gurugram, Haryana, India, with over a decade of experience in operations management across various sectors. He has a strong background in performance improvement programs for call centers and contract negotiation with external vendors.
Work at Onfido
Rahul Gupta has been serving as the Senior Operations Manager at Onfido since 2019. His role involves overseeing operations in Gurugram, Haryana, India, where he has contributed to the company's operational efficiency for five years. His responsibilities likely include managing teams, optimizing processes, and implementing performance improvement strategies.
Previous Experience in Operations Management
Before joining Onfido, Rahul Gupta held several positions in operations management across various companies. He worked at MakeMyTrip.com as Operations Manager from 2016 to 2019, and prior to that, he was an Operations Lead at APAR CONSULTANCY SERVICES LIMITED with Google for five months in 2015. His experience also includes a role as Manager Operations at Teleperformance from 2014 to 2015 and as Assistant Manager-International Operations at Wipro BPO from 2012 to 2014.
Expertise in Performance Improvement
Rahul Gupta possesses expertise in designing performance improvement programs specifically for call centers. His background in operations management has equipped him with the skills necessary to enhance efficiency and productivity in outsourcing environments. He has demonstrated a strong ability to negotiate and manage contracts with external vendors in sectors such as Telecom, Travel, and KYC.
Education and Qualifications
Rahul Gupta studied at Hemwati Nandan Bahuguna Garhwal University, where he completed a Master's degree in Commerce and earned a Bachelor of Commerce (B.Com) from 2001 to 2006. His educational background provides a solid foundation for his career in operations management and business processes.
Background in BPO Sector
Rahul Gupta has significant experience in the Business Process Outsourcing (BPO) sector. He began his career at Wipro BPO as a Team Leader from 2010 to 2011 and later progressed to various managerial roles within the industry. His extensive experience in this field has contributed to his understanding of managing complex packaging projects and operational strategies.