Sofya Bourne
About Sofya Bourne
Sofya Bourne is a Senior User Researcher at Onfido, where she has worked since 2021 in London, England. With a background in design research and program coordination, she has contributed significantly to user research practices and customer understanding in various organizations.
Work at Onfido
Sofya Bourne has been employed at Onfido since 2021, serving as a Senior User Researcher. In this role, she has contributed to the development of a robust user research practice, which has significantly enhanced the company's understanding of business customer needs. Her work has been instrumental in helping Onfido teams gain insights into customer perspectives, which is essential for effective product development and improving customer satisfaction.
Previous Experience
Before joining Onfido, Sofya Bourne held several positions that contributed to her expertise in user research. She worked as a Design Researcher at Eclipse Experience Ltd from 2018 to 2020. Prior to that, she was a Research Consultant at ALNAP from 2016 to 2018. Her earlier roles included serving as the RYSA Assistant Program Coordinator at the International Rescue Committee from 2011 to 2013 and as a Research Consultant at the Geneva International Centre for Humanitarian Demining in 2015.
Education and Expertise
Sofya Bourne holds a Master's Degree from the Graduate Institute of International and Development Studies, which she completed from 2014 to 2016. She also earned a Bachelor of Arts (B.A.) from New School University, studying from 2010 to 2013. Her educational background has equipped her with the analytical skills necessary for her roles in user research and program coordination.
Research Contributions
Throughout her career, Sofya Bourne has made significant contributions to user research and program development. At Onfido, she has played a key role in enhancing the understanding of business customer needs, which is vital for product innovation. Her previous experience in various research roles has provided her with a diverse skill set that supports her current work in user research.