Vineet Johar
About Vineet Johar
Vineet Johar is a Senior Director of Global Customer Support at Onfido, where he has worked since 2023. He has extensive experience in customer service and operations, having held various leadership roles in companies such as American Express, GENPACT, and Quatrro.
Current Role at Onfido
Vineet Johar serves as the Senior Director of Global Customer Support at Onfido, a position he has held since 2023. In this role, he is responsible for overseeing customer support operations on a global scale. His leadership focuses on enhancing customer experience and operational efficiency through innovative strategies and digital solutions. He operates from Gurugram, Haryana, India.
Previous Experience at Onfido
Before his current role, Vineet Johar worked at Onfido as the Director of Global Vendor Management from 2019 to 2023. During his tenure, he managed vendor relationships and contributed to the company's operational strategies. His experience in this role laid the groundwork for his current responsibilities in customer support.
Career Background
Vineet Johar has a diverse career spanning multiple sectors. He began as a Customer Service Associate at Airtel in 2004 and later worked at American Express in various roles, including Customer Care Executive and Service Delivery Leader. He also held positions at GENPACT, Quatrro, and the State Bank of India, accumulating extensive experience in customer service and operations management.
Education and Expertise
Vineet Johar earned a Bachelor's Degree in Commerce from Dyal Singh College, where he studied from 2001 to 2004. His expertise includes digital transformation, strategy formulation, and operational excellence across high-growth companies. He specializes in developing customer experience strategies and implementing next-generation digital solutions.
Leadership and Management Skills
Vineet Johar possesses multi-sectoral and multi-functional leadership experience, with a proven track record in analytics, risk management, and quality assurance. He is committed to building inclusive performance management frameworks that enhance individual competencies and has significant experience in leading large-scale operations with People and P&L responsibilities.