Yannick Stacey
About Yannick Stacey
Yannick Stacey is a Strategic Customer Success Manager with extensive experience in customer success strategies, particularly in the financial services and fintech sectors. He has held various roles in companies such as Onfido, Corel Corporation, and CA Technologies, and possesses technical knowledge in back-end technologies and orchestration platforms.
Work at Onfido
Yannick Stacey currently holds the position of Strategic Customer Success Manager at Onfido, a role he has occupied since 2022. Prior to this, he served as a Senior/Enterprise Customer Success Manager for EMEA from 2019 to 2022. In these roles, he has focused on managing customer success strategies for key accounts, particularly in the financial services and fintech sectors.
Education and Expertise
Yannick Stacey studied at King's College London, where he achieved a CEFR qualification from 2018 to 2019. He also holds a Bachelor's degree from the University of Leeds, completed between 2004 and 2008. His educational background is complemented by expertise in managing high-touch customer success strategies and technical knowledge in back-end technologies, including facial biometrics, OCR, and machine learning models.
Background
Yannick Stacey has a diverse professional background, having worked in various roles across multiple companies. He began his career with an internship at Toyota Motor Europe in 2007, followed by positions at Corel Corporation, CA Technologies, and InVision. His experience spans customer success management, sales, and account management, primarily in the technology sector.
Previous Positions
Before joining Onfido, Yannick held several significant roles. He worked at Corel Corporation as a Corporate Account Manager for the UK and Ireland from 2013 to 2015 and as a Corporate Sales Representative from 2010 to 2013. He also served as a Senior Customer Success Manager at CA Technologies and as an Enterprise Account Executive at InVision, showcasing a strong focus on customer engagement and success.
Technical Skills
Yannick Stacey possesses a range of technical skills relevant to his roles in customer success management. He has experience with RESTful APIs and orchestration platforms, which he utilizes to enhance customer engagement. Additionally, he has knowledge of front-end technologies, including iOS, Android, JavaScript, and React Native SDKs, which support his understanding of technical aspects in customer solutions.