Daniel Thurston
About Daniel Thurston
Daniel Thurston is an Infrastructure Engineer at Onit in the Houston, Texas area, where he has worked since 2019. He has a background in IT support and holds a Bachelor's Degree in Computer Information Technology from Minnesota State University, Mankato.
Work at Onit
Daniel Thurston has been employed at Onit as an Infrastructure Engineer since 2019. In this role, he provides first-level advanced support for Desire2Learn Administration, demonstrating his expertise in this educational platform. His responsibilities include acting as a liaison between customers and internal support staff, facilitating effective communication and issue resolution. Additionally, he contributes to the organization by writing and reviewing technical documentation for the public knowledge base.
Previous Work Experience
Prior to his current position at Onit, Daniel Thurston held multiple roles at Minnesota State University, Mankato. He served as a Student Consultant from 2012 to 2014 and later as a Service Desk Analyst from 2014 to 2016, both within the IT Service Desk. Following his tenure at the university, he worked as a Technical Support Engineer at Retriever Communications from 2016 to 2019. He also gained experience as a Warehouse Worker at Jack Link's Beef Jerky from 2011 to 2012.
Education and Expertise
Daniel Thurston earned his Bachelor's Degree in Computer Information Technology from Minnesota State University, Mankato, where he studied from 2009 to 2015. His educational background provides a strong foundation for his work in infrastructure engineering and technical support. He has developed expertise in various IT service management practices and platforms throughout his career.
Technical Skills and Contributions
In his role as an Infrastructure Engineer, Daniel engages in internal research, testing, and debugging of new services to enhance service offerings. His contributions include writing and reviewing technical documentation, which supports the public knowledge base and aids in user understanding. His ability to facilitate communication between customers and internal teams is a key aspect of his work.