Ethan Reyna
About Ethan Reyna
Ethan Reyna is a Senior Support Analyst currently employed at Onit since 2024. He has a background in computer science and extensive experience in customer support and software engineering roles across various companies.
Current Role at Onit
Ethan Reyna currently serves as a Senior Support Analyst at Onit, a position he has held since 2024. His work is based in Houston, Texas, and follows a hybrid model, allowing for both remote and in-office engagement. In this role, he is responsible for providing technical support and assistance, ensuring that client needs are met effectively.
Previous Experience in Customer Support
Before joining Onit, Ethan Reyna accumulated significant experience in customer support roles. He worked as a Care Specialist at Thirty Madison for five months in 2021, and as a Customer Experience Representative at Gympass for two months in 2020. Additionally, he served as a Customer Services Agent at wrrk for five months in 2019, and as a Technical Support Specialist at 2U for six months from 2020 to 2021.
Software Engineering Background
Ethan has a foundation in software engineering, having worked as a Software Engineering Associate at Wipro for six months in 2022. He also held the position of Software Engineer at Trava from 2023 to 2024, where he contributed to software development projects in a remote capacity.
Educational Qualifications
Ethan Reyna holds a Bachelor's degree in Computer Science from Texas A&M University, where he studied from 2017 to 2019. He furthered his education at the University of Houston, earning a Bachelor of Science in Computer Science from 2019 to 2020. His academic background provides a strong foundation for his roles in technical support and software engineering.
Early Career and Roles
Ethan's early career included a position as a Service Desk Agent at Texas A&M University from 2018 to 2019, where he gained experience in IT support. He also worked as a Deck Manager/Head Guard at the YMCA of Greater Houston for one year from 2016 to 2017, showcasing his ability to manage responsibilities in various environments.