Stoney Lowstetter
About Stoney Lowstetter
Stoney Lowstetter is a Customer Support Analyst with a diverse background in technical support and training, having worked at notable organizations such as Apple and MD Anderson Cancer Center. He holds multiple bachelor's degrees and excels in project management and teaching.
Current Role at Onit
Stoney Lowstetter currently serves as a Customer Support Analyst at Onit, a position he has held since 2021. In this role, he focuses on providing exceptional customer support and ensuring client satisfaction. His experience in customer service and technical support contributes to his effectiveness in addressing client inquiries and resolving issues efficiently.
Previous Experience at Apple
Stoney Lowstetter worked at Apple for five years, from 2013 to 2018, where he held multiple roles including Genius Admin - StoreOps and Technical Support Specialist - DevOps. In these positions, he facilitated onboarding and training sessions for retail employees, emphasizing both adult and child learners. His work involved enhancing the skills of employees and supporting operational efficiency within the store.
Experience at MD Anderson Cancer Center
From 2019 to 2021, Stoney Lowstetter was employed as an IT Support Technician at MD Anderson Cancer Center in Houston, Texas. In this role, he provided technical support to staff and contributed to the smooth operation of IT services within the healthcare environment. His experience in this position helped him develop strong problem-solving skills in a fast-paced setting.
Educational Background
Stoney Lowstetter has a diverse educational background. He studied at Post University, where he earned a Bachelor's degree in Finance, General, from 2017 to 2021. Prior to that, he attended Baker College, achieving a Bachelor of Science in Business and Corporate Services from 2011 to 2012. He also completed a two-year program at Post University from 2012 to 2014. Additionally, he has studied at Harvard University.
Project Management Skills
Stoney Lowstetter possesses strong project management skills, particularly in resource planning and managing people and tasks. His ability to coordinate projects and facilitate training sessions demonstrates his commitment to enabling others to succeed. This skill set is evident in his previous roles, where he thrived on teaching and supporting colleagues.