William Gamble
About William Gamble
William Gamble serves as the Manager of Customer Success at Onit, where he has worked since 2022. He has a diverse background in customer success, sales, and consulting, with previous roles at Wolters Kluwer and Onit, contributing to significant revenue growth and client retention.
Current Role at Onit
William Gamble currently holds the position of Manager of Customer Success at Onit, a role he has occupied since 2022. In this capacity, he focuses on enhancing customer satisfaction and ensuring the successful adoption of Onit's products and services. His responsibilities include training Account Executives on effective communication and sales presentation strategies to improve sales consistency and territory performance.
Previous Experience at Onit
Before his current role, William Gamble worked at Onit as a Business Analyst from 2020 to 2022. During his tenure, he contributed to various projects aimed at improving operational efficiency and customer engagement. His experience in this role laid the foundation for his subsequent promotion to Manager of Customer Success.
Professional Background
William Gamble has a diverse professional background, having worked in various roles across multiple organizations. He served as a Senior International Corporate Service Consultant at Wolters Kluwer from 2004 to 2010, where he achieved significant revenue growth. He also held positions at Wolters Kluwer ELM Solutions as a Senior Strategic Account Manager and Client Success Manager, focusing on client retention and user adoption strategies.
Education and Qualifications
William Gamble earned a Bachelor of Arts (BA) in Political Science and Public Administration from Utica College. His educational background provides him with a solid foundation for understanding organizational dynamics and customer relations, which he applies in his current and previous roles.
Achievements in Client Management
Throughout his career, William Gamble has demonstrated a strong ability to enhance client relationships and drive user adoption. Notably, he increased client user adoption rates by 117% within six months through effective consultative account management. He also maintained high client retention rates during a challenging merger, showcasing his commitment to customer success.