Derek Alward
About Derek Alward
Derek Alward is a Senior Manager of Client Experience at OnPay, with extensive experience in customer success and service excellence. He has a solid background in business process analysis and has held various managerial roles at Ultimate Software and UKG.
Current Role at OnPay
Derek Alward serves as the Senior Manager of Client Experience at OnPay, a position he has held since 2022. In this role, he manages the Client Experience team specifically for the West Coast region. His responsibilities include overseeing customer interactions and ensuring high levels of service and satisfaction among clients.
Previous Experience at Ultimate Software
Derek Alward has extensive experience at Ultimate Software, where he held multiple roles. He worked as an Enterprise Account Manager from 2014 to 2016, followed by a brief tenure as Enterprise Account Manager II in 2016. He then transitioned to a Team Lead position in Customer Success from 2016 to 2018, before becoming the Manager of Service Excellence from 2018 to 2020. During his time at Ultimate Software, he contributed to enhancing customer service and operational efficiency.
Experience at UKG
After his time at Ultimate Software, Derek Alward worked at UKG (Ultimate Kronos Group) as the Manager of Service Excellence from 2020 to 2022. In this role, he continued to focus on improving service delivery and client satisfaction, building on his previous experience in customer success.
Background in Business Process Improvement
Derek Alward possesses a strong background in business process analysis and improvement. His expertise has contributed to operational efficiency in various roles throughout his career, particularly in enhancing customer service and retention strategies.
Education and Qualifications
Derek Alward studied at California State University, Fullerton, where he earned a Bachelor’s degree in Business Management from 2008 to 2011. This educational foundation has supported his career in client experience and service excellence.