Theodore W. Lowe Iii
About Theodore W. Lowe Iii
Theodore W. Lowe III serves as the Senior Client Experience Manager at OnPay, where he has worked since 2019. Previously, he held various roles at ADP for 20 years, focusing on technical services and client management, and he has a strong educational background in Computer Information Systems.
Work at OnPay
Theodore W. Lowe III has served as the Sr. Client Experience Manager at OnPay since 2019. In this role, he focuses on enhancing client interactions and ensuring high levels of satisfaction. His efforts have contributed to significant improvements in client experience metrics, including a notable increase in customer loyalty as evidenced by a monthly Net Promoter Score (NPS) average of 75.
Previous Experience at ADP
Before joining OnPay, Theodore Lowe worked at ADP for 20 years, holding various positions including Sr. Director of Technical Services, Regional PC Support Manager, and LAN Support Manager. His tenure at ADP spanned from 1997 to 2017 in the Atlanta Metropolitan Area. He also served as Sr. Manager - Client Services from 2017 to 2019 in the Greater Atlanta Area, where he implemented strategies to enhance client service delivery.
Education and Expertise
Theodore Lowe studied at DeVry Institute of Technology, where he earned an Associate Degree in Computer Information Systems Security/Information Assurance and a Bachelor of Science in Computer Information Systems. His education laid the foundation for his extensive career in client services and technical support, equipping him with the knowledge necessary to optimize client satisfaction.
Client Satisfaction Achievements
Theodore Lowe has conducted comprehensive analyses aimed at optimizing client satisfaction scores, achieving a 90% improvement. He has also improved Average Resolution Time by 35% and reduced average handle time by 12%. His initiatives have led to a 40% growth in the knowledge articles base and a 25% increase in first call resolution, demonstrating his commitment to enhancing client experiences.