April H.
About April H.
April H. serves as the Head of Global Customer Experience at onsemi and has been a Board of Trustee member at Minnesota State Colleges and Universities since 2018. With extensive experience in customer experience and digital transformation, she has held various leadership roles at companies like Ecolab and Verizon.
Current Role at Onsemi
April H. serves as the Head of Global Customer Experience at Onsemi, a position she has held since 2022. In this role, she focuses on enhancing customer interactions and ensuring a positive experience across the company's global operations. Her leadership is instrumental in driving customer-centric strategies that align with Onsemi's business objectives.
Experience at Ecolab
April H. has extensive experience at Ecolab, where she held multiple roles from 2010 to 2022. She started as a Marketing Program Manager in Digital Commercial and later transitioned to Digital CX Director for Commercial Digital Solutions. Additionally, she served as the Director of Process & Technology in Global Business Services and as a Commercial Digital Product Manager in Information Technology. Her work contributed to transforming product categories and enhancing digital customer experiences.
Background in Telecommunications
April H. has a significant background in the telecommunications industry, having worked at Verizon in various capacities from 1998 to 2008. Her roles included Sales Manager for the Hawaii Market, West Coast Region Sales Manager for Retail Markets, and FiOS Product CX Manager. She played a key role in improving customer experience metrics and quality transformation within retail markets.
Educational Qualifications
April H. holds an MBA from Pepperdine University's George L. Graziadio School of Business and Management. She also earned a Certificate from Rutgers University - Newark and a BA from the University of Hawaii at Manoa. Her educational background supports her expertise in customer experience and digital transformation.
Board of Trustee Role
Since 2018, April H. has served as a Board of Trustee member for Minnesota State Colleges and Universities. In this role, she contributes to governance and strategic decision-making for the institution, leveraging her extensive experience in customer experience and organizational leadership.