Jerry Salvas, Bsit.,MBA
About Jerry Salvas, Bsit.,MBA
Jerry Salvas is a Manufacturing IT Service Delivery Manager with extensive experience in technical support and operations management across various industries. He holds an MBA and has worked in roles that emphasize risk management, client relations, and service delivery improvement.
Current Role at Onsemi
Jerry Salvas serves as the Manufacturing - IT Service Delivery Manager at Onsemi since 2023. In this role, he manages the Managed Service Partner responsible for solution engineering, delivery, and operational support for infrastructure services. He acts as the main point of contact for clients, addressing concerns and fostering long-term partnerships. His responsibilities include coordinating technical and business conference calls, monthly governance sessions, and post-incident reviews for P1 escalations. He promotes a culture of continuous improvement and innovation within the service delivery team.
Previous Experience in IT Support
Prior to his current position, Jerry Salvas held several roles in the IT support sector. He worked as an IT Support Manager - Americas at CIRCOR International, Inc. from 2021 to 2023. Before that, he served as an EUC Support Manager at NTT DATA Services from 2020 to 2021. His earlier experience includes working as an Information Technology Support Supervisor at LINN Energy, LLC from 2011 to 2015, and as a Technical Support Analyst at CompuCom from 2007 to 2011. Throughout these roles, he developed skills in managing technical support teams and delivering IT solutions.
Background in Emergency Medical Services
Jerry Salvas has a background in emergency medical services, having worked as an Operations Manager and Paramedic at American Medical Response from 1989 to 1999. He also served as a Registered Paramedic at Pelham Fire Department from 1998 to 2000. His training includes achieving a paramedic certification from Northeastern University from 1995 to 1996. This experience has contributed to his ability to manage high-pressure situations and coordinate emergency responses.
Education and Qualifications
Jerry Salvas has a solid educational foundation in business and information technology. He earned a Master of Business Administration (MBA) with a focus on Project Management from the University of Phoenix in 2013. He also holds a Bachelor's degree in Science Information Technology/Network Communications and Management, Organizational Psychology from the same institution, completed in 2011. His educational background supports his roles in IT service delivery and management.
Reporting and Performance Management
In his various roles, Jerry Salvas has been responsible for producing monthly reports and key performance indicators (KPIs) for senior members of organizations. These reports facilitate discussions on risk mitigation and operational transparency. His experience in performance management has equipped him with the skills to analyze data effectively and communicate insights to stakeholders.