Reynadel Pag Ong
About Reynadel Pag Ong
Reynadel Pag Ong is a Long Term Supply Compliance Analyst at onsemi, where he provides strategic support to global Customer Service Representatives and Sales teams. He holds a BS in Entrepreneurship from De La Salle University and has previous experience in parts operations at Honda Cars Philippines.
Work at Onsemi
Reynadel Pag Ong has been employed at Onsemi since 2022, serving as a Long Term Supply Compliance Analyst in the Global Service Operations division. In this role, he provides strategic support to global Customer Service Representatives and Sales teams, focusing on issues related to allocation, backlog alignment, and delivery. His responsibilities include reviewing high-level swap opportunities to optimize resource allocation and performance. He also coordinates management escalations to the Global Customer Manager and Regional Escalation Manager to ensure effective resolution of escalated cases.
Previous Experience at Honda Cars Philippines
Prior to his current position at Onsemi, Reynadel Pag Ong worked at Honda Cars Philippines, Inc. as a Business Management Senior Staff in Parts Operations from 2017 to 2021. During his four years in this role, he contributed to the management of parts operations, supporting the overall business management strategy of the company. His experience in this position provided him with a solid foundation in operational processes and customer service.
Education and Expertise
Reynadel Pag Ong earned a Bachelor of Science in Entrepreneurship from De La Salle University, completing his studies from 2011 to 2015. This educational background has equipped him with essential skills in business management and strategic planning, which he applies in his current role at Onsemi. His expertise includes data analysis and resource optimization, utilizing tools such as Yorko, Lubos, and Jozef to support internal stakeholders.
Role in Customer Service Operations
In his current role, Reynadel Pag Ong plays a critical part in facilitating escalation meetings and calls with customers to address and resolve escalated issues. His strategic support is vital for ensuring that customer service representatives and sales teams can effectively manage challenges related to supply compliance. His ability to analyze data and optimize resource allocation contributes to the overall efficiency of the Global Service Operations team.