Joe Lachiusa
About Joe Lachiusa
Joe Lachiusa serves as the Director of Customer Success Strategic Accounts at OnSolve, where he focuses on enhancing business capabilities and piloting new business models. He has extensive experience in account management and a background in client support, with a degree from St. John Fisher College.
Current Role at OnSolve
Joe Lachiusa serves as the Director of Customer Success Strategic Accounts at OnSolve, a position he has held since 2021. In this role, he focuses on enhancing business and operational capabilities by aligning and integrating various planning efforts. His responsibilities include piloting new business models and enabling product go-to-market strategies, which are essential for driving customer success and satisfaction.
Professional Background
Prior to his current role, Joe Lachiusa accumulated significant experience in customer success and account management. He worked at Pharos Systems International from 2007 to 2014 as a Major Account Executive for the Southeast region. He later transitioned to a Director role at the same company, overseeing Client Support and Services from 2015 to 2021. Additionally, he served as an Account Executive at Element K from 2003 to 2007, where he developed skills in account engagement and territory management.
Education and Expertise
Joe Lachiusa studied at St. John Fisher College from 1995 to 1999, where he gained foundational knowledge that supports his career in customer success and account management. His expertise lies in increasing engagement within established accounts and mature territories, as well as delivering tactical solutions that identify new areas for continuous improvement and revenue generation.
Personal Interests
In his free time, Joe Lachiusa enjoys golfing and spending time outdoors with his family. These activities reflect his appreciation for work-life balance and contribute to his overall well-being.