Kyle Palin
About Kyle Palin
Kyle Palin is a Technical Support Specialist at OnSolve with a diverse background in the automotive industry and communications. He has developed strong communication skills and expertise in critical event communications, enhancing customer satisfaction throughout his career.
Work at OnSolve
Kyle Palin has been employed at OnSolve as a Technical Support Specialist since 2020. In this role, he is responsible for providing technical assistance and support to clients, ensuring that their concerns are addressed promptly. His position requires a strong understanding of critical event communications, allowing him to manage urgent client issues effectively. Working in Ormond Beach, Florida, he has contributed to enhancing customer satisfaction through his communication skills and problem-solving abilities.
Education and Expertise
Kyle Palin has a diverse educational background that includes studies at several institutions. He studied at Florida International University, where he pursued a Bachelor of Business Administration in Business, Management, Marketing, and Related Support Services from 2020 to 2021. Prior to that, he attended the University of Central Florida, achieving a degree in Marketing/Marketing Management from 2018 to 2021. Additionally, he studied at Daytona State College, focusing on Business Administration and Management from 2013 to 2016. His education has equipped him with a solid foundation in business principles and marketing strategies.
Background in Automotive Sales
Kyle Palin has a background in the automotive industry, having worked in sales roles at various dealerships. He was employed at Hendrick Honda for five months in 2016 and later worked as a Sales Representative at Daytona Dodge Chrysler Jeep & Ram for three months in 2017. These experiences provided him with insights into customer needs and sales processes, which he later applied in his technical support role.
Experience in Client Success Management
Before joining OnSolve, Kyle Palin worked at Gubagoo for eight years, where he held positions as both Client Success Manager and Account Manager. His responsibilities included managing client relationships and ensuring their success with the company's products. This experience allowed him to develop strong communication skills and a deep understanding of client needs, which are essential in his current technical support role.
Customer Service Background
Kyle Palin's career began in customer service, where he worked at Publix Super Markets for five years from 2007 to 2012. This early experience helped him develop a strong foundation in customer interaction and service excellence. His ability to communicate effectively with customers has been a key asset throughout his career, particularly in roles that require quick resolutions to client concerns.