Matthew Murray
About Matthew Murray
Matthew Murray is a Tier 3 Technical Support professional currently employed at OnSolve since 2023. He has extensive experience in technical support and sales, having worked at Send Word Now for 16 years in various roles.
Work at OnSolve
Matthew Murray has been employed at OnSolve as a Tier 3 Technical Support since 2023. In this role, he provides advanced technical assistance and support for customers, addressing complex issues and ensuring effective solutions. His experience in technical support allows him to handle escalated cases efficiently, contributing to customer satisfaction and operational efficiency.
Previous Experience at Send Word Now
Before joining OnSolve, Matthew Murray worked at Send Word Now for a total of eight years as a Sales Support Engineer. His responsibilities included assisting the sales team with technical inquiries and ensuring that customer needs were met. Additionally, he served as a Customer Support Manager for 16 years, overseeing support operations and managing customer relations in the Albany, New York Area.
Technical Sales Support Engineer Role
Matthew Murray also held the position of Technical Sales Support Engineer at OnSolve from 2007 to 2023. In this capacity, he provided technical expertise to the sales team, facilitating the understanding of product functionalities and assisting in the sales process. His dual experience in technical support and sales support contributed to a comprehensive understanding of customer requirements.
Education and Expertise
Matthew Murray studied at ITT Technical Institute-Albany, where he focused on Computer Network Systems. He earned an Associate's Degree from 2004 to 2006. This educational background provided him with foundational knowledge in networking, which he has applied throughout his career in technical support and sales roles.