Michelle Northrop
About Michelle Northrop
Michelle Northrop serves as the Vice President of Global Customer Support at OnSolve, where she has worked since 2017. With a background in team building and customer service, she has previously held various roles at Vertis Communications, contributing to her expertise in managing customer priorities during mergers and acquisitions.
Current Role at OnSolve
Michelle Northrop serves as the Vice President of Global Customer Support at OnSolve, a position she has held since 2017. Based in the Albany, New York Area, she focuses on enhancing customer service delivery and optimizing support operations. Her role involves leading a team dedicated to providing world-class customer service and ensuring customer satisfaction across the organization.
Previous Experience at Vertis Communications
Prior to her current role, Michelle Northrop accumulated extensive experience at Vertis Communications. She worked in various capacities, including Client Support Representative, Technical Writer & Trainer, Media Trainee, and Data Coordinator, from 2007 to 2011. This diverse background provided her with a solid foundation in customer support and technical communication, contributing to her expertise in team building and service delivery.
Education and Expertise
Michelle Northrop earned her Bachelor's degree in Communications and Sport Management from the State University of New York Cortland, completing her studies from 2003 to 2007. Her educational background complements her professional experience, particularly in customer service and team management. She specializes in structuring scalable teams and has expertise in merger and acquisition consolidation, focusing on maintaining customer priorities during transitions.
Team Building and Customer Service Focus
Michelle Northrop has a proven track record of building high-performance teams that deliver flawless execution. Her focus on structuring scalable teams is aimed at facilitating company growth while ensuring exceptional customer service. She emphasizes the importance of delivering world-class customer support, which has been a central theme throughout her career.